Tagnile365 – A Unique Solution for Interaction Between Residents and Municipalities
Modern Solutions for Citizen Interaction
Tagnile365 provides modern tools for communication and digital interaction between municipalities and their residents. The digital service solution streamlines municipal processes in customer service and allows residents to track the progress of their cases in real time.
Tagnile365 is a pre-configured solution designed specifically for municipal needs, enabling agile implementation. It can also be integrated with various Suomi.fi services, such as authentication, authorizations, and service channels, as well as the municipality’s own payment and case management systems.
With Tagnile365, tasks such as service requests, citizen engagement, communication, and workflow management are handled efficiently. Thanks to intelligent routing, service requests are directed to the right expert without unnecessary intermediaries. Routine cases can be automated or provided with solution suggestions, freeing up specialists’ time for more complex tasks.
We develop Tagnile365 in collaboration with our customers, ensuring that any additional functionality created with one customer can be easily made available to others.
Municipality Open 24/7
The municipality serves its residents around the clock, removing the need to schedule tasks according to office hours. Residents can access services whenever and wherever it suits them best.
Real-Time Information and Opportunities for Participation
The platform provides real-time updates on the progress of various matters. Residents can be easily engaged in decision-making processes, and answers to their questions can be made publicly accessible for all to read.
Data Directly into the System
Residents’ requests are directed straight into the system via digital channels. Service requests reach the appropriate expert quickly, without unnecessary intermediaries.
Time for What Matters
Specialists’ time is freed for more critical tasks when recurring, simple matters can be automated. The system supports experts in resolving cases, allowing them to focus on more demanding assignments.
Tagnile365 – A Unique Solution for Interaction Between Residents and Municipalities
Tagnile365 provides modern tools for communication and digital interaction between municipalities and their residents. This digital service solution streamlines municipal processes in customer service and offers residents the ability to track the progress of their cases in real time.
Tagnile 365 – A Modern Service Platform
Powered by Microsoft’s advanced D365 cloud technology, Tagnile365 also includes a comprehensive forms service.
Tagnile365 can be integrated with various Suomi.fi services, such as authentication, authorizations, and service channels, as well as the municipality’s own payment and case management systems.